Support
Get async help with setup and operations
The monthly fee includes email support for Acori connection diagnostics, screen operation, incidents, and billing.
Included support
- How to use Acori screens and read displayed diagnostics
- Connection validation results and reconnection guidance after Beds24 setup
- How to preview, activate, pause, and resume
- Investigation of Acori incidents, delivery state, and billing state
Not included
- Signing in to or configuring Beds24 or OTA accounts on your behalf
- Property-specific operating design, data entry, or message copywriting
- Legal or administrative advice about compliance, permits, or guest-register fields
- Always-on or immediate phone or video support
Contact
Current support contact: shingo@acori.co
Do not attach credentials, invite codes, passport images, or guest personal information. Include the organization, property, time of occurrence, and displayed diagnostic code instead.
Before setup
Review the setup guide and data and security page. Beds24 setup guide Data and security